Refund policy
RETURN & REFUND POLICY
Tallow & Honey
Customer Support: support@shoptallowhoney.com
Returns
We want you to be completely satisfied with your purchase from Tallow & Honey.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.
To request a return, please contact us at:
Please do not send any product back before contacting us and receiving return instructions.
Return Conditions
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be in its original packaging, when applicable.
- Include proof of purchase or order information.
- Be returned within 30 days of delivery.
Products that have been used, damaged, altered, or opened may not be eligible for a return, except where required by applicable law.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Please provide your order number and, if possible, photographs showing the product and its packaging.
We will review your request and determine the appropriate solution, which may include a replacement or refund.
Refunds
Once your returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved, the amount will be refunded to the original payment method used for the purchase.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We may only be able to cancel an order if it has not yet been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the return process will apply.
Contact
For questions regarding returns or refunds, please contact: